Our weekly newsletter provides a brief snapshot of issues we have been working on internally,
research topics we have been pursuing, or interesting articles or media that have come across our
desk and impacted our thinking.
Here is something that caught our eye this week: The Average Man Turns out, measuring customer satisfaction on a scale of 1-10 isn’t a silver bullet Some thoughts, first posted in 2016, about what it means to be average. Today, the concept of […]