Our weekly newsletter provides a brief snapshot of issues we have been working on internally,
research topics we have been pursuing, or interesting articles or media that have come across our
desk and impacted our thinking.
Here is something that caught our eye this week: Wade Saves the Day The customer experience is defined on the front line. We recently enjoyed this video of a WestJet flight attendant making the mundane task of delivering flight safety instructions during take-off into a moment […]