Our weekly newsletter provides a brief snapshot of issues we have been working on internally,
research topics we have been pursuing, or interesting articles or media that have come across our
desk and impacted our thinking.
Here is something that caught our eye this week: N.P.S. BS? Turns out, measuring customer satisfaction on a scale of 1-10 isn’t a silver bullet Every time we get comfortable with a “truth”, something happens that throws us for a loop. Fat was bad, now […]